I love this book, Rich! Never been there, though!

The best service design book most service designers have never read.
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Rich Nadworny
Luis Alt
·Follow
Feb 18, 2022
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I love this book, Rich! Never been there, though!
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Written by Luis Alt1.5K Followers
·914 Following
I observe (and write about) how people use services and how organizations provide them — Founder of Livework in Brazil.
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